Business Improvement

Strengthen performance, sharpen decision-making, and create a more aligned, accountable organisation.
Business improvement is about understanding how your organisation really operates, where performance is strong, where friction exists, and what needs to change to move forward. At Klicx, we combine proven frameworks like EFQM and Lean Six Sigma with practical experience to deliver results that stick.
Why Business Improvement Matters

Clarity

See your organisation clearly, purpose, strategy, people, processes, and results.

Structure

Improve the systems, workflows, and behaviours that drive consistent performance.

Impact

Strengthen operations, culture, leadership, and execution across the whole business.

THE KLICX APPROACH

Our approach is practical, evidence-based, and intentionally simple to follow.

1. Understand the Current State
Review strategy, processes, leadership, culture, and performance.
2. Identify Root Causes & Bottlenecks
Find the real issues behind low performance, slow workflows, or misalignment.
3. Build a Focused Improvement Roadmap
A prioritised sequence of changes based on impact, effort, and strategic fit.
4. Support Implementation
We work alongside your leaders and teams to embed improvements properly.
5. Measure Progress & Strengthen
Track results and establish long-term improvement habits.

What we evaluate and improve

  • Strategy & Direction
    Ensuring long-term goals connect to everyday actions and performance.
  • Leadership Alignment
    Clear roles, responsibilities, expectations, and communication.
  • Customer Experience
    Understanding expectations and delivering a consistent, measurable service.
  • Process Efficiency
    Fixing broken workflows, reducing waste, and improving consistency.
  • Performance Frameworks & Dashboards
    Setting metrics that matter, improving transparency at all levels.
  • Culture & Ways of Working
    Strengthening collaboration, engagement, and resilience.
  • Continuous Improvement Habits
    Helping teams identify issues early, solve problems quickly, and keep improving.
Get a business audit

Lean Six Sigma at Klicx

LEAN SIX SIGMA

Lean Six Sigma is a structured methodology for improving processes by eliminating waste, reducing variation, and increasing efficiency. It helps organisations understand why work slows down, where quality issues occur, and how to standardise processes so they consistently deliver better results.

How We Use Lean Six Sigma

  • Lean: Focuses on speed, flow, and removing unnecessary steps
  • Six Sigma: Focuses on quality, data, and reducing variation
  • Combined: Creates fast, reliable, repeatable processes that support high performance

Lean Six Sigma works particularly well in organisations that struggle with inconsistent outcomes, duplicated effort, rework, unclear workflows, or growing operational complexity.

Contact Us About Lean Six Sigma

EFQM Partner in New Zealand

EFQM

The EFQM Model is trusted globally to help leaders understand where their organisation stands today, where it needs to go, and how to get there.
Through structured assessment, measurable performance improvement, and leadership development, Klicx empowers businesses to transform insight into sustainable action.

Our partnership with EFQM means every programme we deliver, from strategy alignment and cultural transformation to leadership and capability development, is built on proven international standards of excellence.

Used together, EFQM and Lean Six Sigma give your organisation clarity, direction, and the ability to execute reliably.

Learn About EFQM
Our Approach

Evidence-Based Assessment

We benchmark your current performance using EFQM criteria and real operational data.

Balanced Results View

We look across people, processes, customers, and strategy to build a complete picture of your organisation.

Practical Improvement Roadmap

You’ll get a clear, prioritised set of actions, not theory or generic advice.

  • Purpose & Strategy
  • Leadership & People
  • Customers & Stakeholders
  • Processes & Flow
  • Data, KPIs & Improvement
  • Innovation & Change
  • Results & Sustainability
Get a business audit
Let's Talk
Let’s Build a Stronger Future Together

Whether you’re beginning your excellence journey or ready to take the next step, Klicx can help you define, measure, and achieve success with purpose.

Our consulting, training, and EFQM assessment services give you the tools to lead change and build an organisation that lasts.

Let’s Start a Conversation
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